BMC-SA comply with all the relevant South African consumer legislation, particularly the Electronic Communications and Transactions Act of 2000(ECTA), which means you are covered when doing business with us.

In terms of Section 44 of the ECTA you have a 7 day cooling off period during which you may return goods to us, purely because you have changed your mind. You will be liable for the return courier fees though.

See Exchange/Refund: S44 Cooling off period for conditions.

You may return goods within 7 working days in terms of our Returns Policy. BMC-SA guarantees no 'grey imports', which means that all products on the BMC-SA website is covered by the normal warranty that would apply if you bought the same goods in a normal retail shop in South Africa.

In the event that a dispute should arise between BMC-SA and yourself which needs settling by means of litigation, reading and signing off on these terms and conditions implies your agreement that the High Court of South Africa has jurisdiction to settle the dispute. All disputes will be settled in accordance with South African Legislature.

Returns Policy

BMC-SA does not mind exchanging or refunding items which you found do not fit, was not what you ordered or was faulty or damaged upon receipt. As long as the returned items are accompanied by a duly completed returns form. BMC-SA, however urge customers to do their homework regarding sizing beforehand to prevent goods being shipped to and fro unnecessarily. Take particular care with the following: Frame Sizes: Test ride bicycles beforehand to ensure that you order the correct frame size for your riding comfort. Part(s) Compatibility: sizing & specifications are not universal and differs from manufacturer to manufacturer.

Exchange/Refund: S44 Cooling off period

In terms of Section 44 you may cancel the transaction within 7 days of receipt of the goods. You need to inform us in writing here of your intention to cancel the transaction before expiry of the 7 day period. Make sure that we receive such notification of cancellation within 7 days of you receiving the ordered goods or you might not enjoy the protection offered under Section 44. You need to arrange the return of the goods by means of door to door courier. The direct cost for the return will be for your own pocket.

Important: Merchandise must be returned within 7 working days of receipt. Merchandise must not have been fitted or used. Merchandise must be in the original packaging. Merchandise must be accompanied by a returns form. You will be expected to carry the courier cost for the return. BMC-SA will give you a full refund once the goods have been received back in good order

Exchange/Refund: New items

Should you find the ordered item not to your liking through no fault of BMC-SA, you are welcome to return it to us for a refund or an exchange. BMC-SA will, however, expect you to carry the shipping costs (outward and back) and will charge an administration fee of R200 on top of that. These fees will be invoiced to you and is payable by means of credit card or electronic transfer.

Please mark the return package clearly 'normal return' to enable us to process the return without undue delay and confusion.

Important: Merchandise must be returned within 7 working days of receipt. Merchandise must not have been fitted or used. Merchandise must be in the original packaging. Merchandise must be accompanied by a returns form. You will be expected to pay all shipping costs. You will be expected to pay an administration fee of R200

Exchange/Refund: BMC-SA's error

Should BMC-SA have made a mistake with your order and we sent you something which is not what appears on your invoice, BMC-SA will happily exchange these items for you or give you a refund. BMC-SA will make the necessary arrangements to pick up the packages from the comfort of your home and return them at the cost of BMC-SA. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to make the necessary arrangements.

Important: Merchandise must be returned within 7 working days of receipt. Merchandise must be in the original packaging. Merchandise must not have been fitted or used. Merchandise must be accompanied by a returns form. Arrange with BMC-SA to send a courier to pick up the erroneous order at BMC-SA's cost.

Exchange/Refund: Damaged/faulty items

All items purchased from BMC-SA are under warranty, which is normally a 36 month period. BMC offers an extended warranty when your BMC is registered on the BMC international website (www.bmc-racing.com). Please note that warranties only cover manufacturing faults and defects and do not cover damage caused by normal wear and tear or abuse. If you feel that your product has developed a fault and should be exchanged under warranty, please contact us first at This email address is being protected from spambots. You need JavaScript enabled to view it. to determine whether this is indeed a warranty issue. This is to eliminate unnecessary transport costs. We will contact the supplier and do our best to sort out the problem. If the merchandise needs to be returned: Ensure that the merchandise is clean (and in original packaging if possible). Merchandise must be accompanied by a returns form. Please be honest about it!

Returns Address

40 Hilton Avenue, Hilton, Pietermaritzburg, 3201

Delivery

You may expect your parcel to arrive between 3 to 5 working days from confirmation of payment by means of door to door courier service. We make use of multiple dedicated courier partners. You will be provided with a tracking number upon dispatch of your order to enable you to track your parcel. Should your parcel, however, not arrive within the specified 5 working days please contact us. We will then contact the relevant courier company to trace the packages.

Shipping Costs

BMC-SA offers free shipping within South African borders.

Pricing of Merchandise

Prices include Value Added Tax (VAT) at the South African standard statutory rate of 14%. Prices are updated regularly and may change without notice. Prices are dependent on International Exchange Rate(s).

Payment

When purchasing goods through BMC-SA, payment is processed by means of Electronic Funds Transfer ensuring ensuring absolute security. Privacy Policy

BMC-SA vows to protect your privacy. When registering at BMC-SA we will ask you to provide your name, e-mail address, billing address, delivery address and telephone number. This information is essential for the processing of your order and to keep you posted on the status of your order. We would like to keep you informed on any specials that we are running at any given time and will also use the contact information provided for that purpose, unless you would prefer otherwise, in which case you may unsubscribe from our mailing list at your convenience. You may rest assured that BMC-SA will NOT divulge any customer information to third parties under any circumstances.

Correct Information

BMC-SA goes to great lengths to ensure that the content, images, descriptions, prices and information on the website are accurate. We continuously update content using manufacturer's and supplier's catalogues and price sheets. We put in a lot of effort to ensure that product descriptions match photographs at all times so that our products are showcased accurately. In the event that you spot a mistake please inform us. If you bought something based on a description on the website and the item received does not match the description on the website, we will be happy to give you a refund, as long as the item is unused. Please see Exchange/Refund: BMC-SA's error for more information. BMC-SA reserves the right to decline orders based on inaccurate information on both sides.

Changes and Amendments

Any changes to our terms and conditions will be posted here and you will at all times be up to speed on the way orders are processed. You will also know exactly how we use information provided to us by our customers.

Disclaimer

BMC-SA does not take responsibility for any damages sustained relating to the use of this site albeit, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise.

Copyright

All content on the BMC-SA website including but not limited to images, descriptions, code, intellectual property and pricing are the property of BMC-SA and may not be copied without the express permission of BMC-SA.